Transportation, Payments
CASE STUDY
Simplifying Public Transportation Payments
LittlePay is the world’s leading and most trusted provider of payment infrastructure for transit and mobility. Their goal is making contactless bank card acceptance faster, cheaper, and less complex for the public transit sector.
Industry
Project Duration
2022 – Ongoing
Locations
Australia, UK, Ireland, Europe, North America
Devices in use (buses,trams)
+17K
Mobility Partners
+400
Key Facts
Project Scope
A payments provider wanted to better showcase their offers for public transportation companies and improve CX.
Services Provided
UX audit, technical audit, platform redesign, integrations
Technologies used
Node, Yarn, Typescript NextJs, ReactJs, AWS
The Business Challenge
LittlePay wanted to better showcase their offers for public transportation companies, improve the visibility of certain features and all-in-all create a swifter customer experience.
The Solution
We performed a UX and technical audit of the existing platform, identified potential improvements beyond the way it looks. Then, together with the client decided on the action plan: redesigning all the existing flows of the platform with new goals in mind, refactored existing features with the goal of enhancing the user experience. We built several features in both the Merchant’s and Traveler’s portal.
Business Impact
The face-lift of the platform’s UI resulted in higher user engagement rates for all systems: merchant, riders and devices and improved the platforms security. The company plans to extend their service offers to new geographies having gained the confidence that their platform can easily adapt to new business context.
Tech Stack
Front End
React
TypeScript
Yarn
Next.js
Node JS
DevOps
AWS
What our clients think of us
+442
New Sales Reps Onboarded
+1,600
Appointments Scheduled
TechQuarter is a highly skilled software delivery service provider. Their developers have a wealth of experience and knowledge building front-end solutions that are both scalable and secure. Their communication is first class, and flexibility to resolve issues and support production releases out of standard business hours to accommodate our customers is highly respected.
Group Product Manager
LittlePay
17,000+
Devices in Use
400+
Trusted by Mobility Partners
Thanks to TechQuarter’s work, the we have seen a significant improvement in system performance and uptime, and a reduction in cloud infrastructure costs and feature development time. The team has been timely, collaborative, and adaptive. Their proactivity and customer-centric approach stands out.
Viktor Jagar
CTO, Content Status, LLC
160+
Retailers Supported
35%
Average Conversions Increase
Ready To Build?
Their commitment to delivering solid, reliable solutions is unmatched. They have consistently met or exceeded expectations, and I haven’t encountered any issues that would suggest areas of improvement. That said, as with any partnership, there’s always room for growth and innovation, and I look forward to seeing how they continue to enhance their services in the future.
Cisco Aravena
VP of Technology, Suntria